Terms & Conditions

In these Terms & Conditions, the following terms carry the meanings set out below unless the context requires otherwise:

• "Platform" means the sa138 website at https://sa138.com, including all sub-pages, mobile-optimised interfaces, and any associated application programming interfaces (APIs).
• "Company", "we", "us", or "our" refers to sa138 and its authorised operators, agents, and affiliates.
• "Member", "you", or "your" refers to any individual who has registered an account on the sa138 Platform or who accesses the Platform in any capacity.
• "Account" means the personal account opened by a Member upon successful registration on the Platform.
• "Wallet" means the electronic balance held within a Member's Account, denominated in Indonesian Rupiah (IDR / Rp).
• "Wager" means any bet, stake, or play made by a Member on any game, sporting event, or other market offered on the Platform.
• "Bonus" means any promotional credit, free bet, free spin, cashback, or other incentive offered by sa138 to Members under specific promotional terms.
• "KYC" (Know Your Customer) means the identity and document verification process required before a Member may process withdrawals or access certain Platform features.
• "IDR" means Indonesian Rupiah, the sole supported currency on the sa138 Platform.
• "RTP" means Return to Player, the theoretical percentage of all wagered amounts that a game is designed to pay back to players over time.
• "Self-Exclusion" means a voluntary restriction placed by a Member on their own Account, preventing access to the Platform for a defined or permanent period.
• "Force Majeure" means any event beyond the reasonable control of the Company, including but not limited to acts of God, government actions, internet outages, natural disasters, or civil unrest.

To register and maintain an Account on the sa138 Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be a natural person (not a corporation, trust, or other legal entity).
• You must be at least 21 years of age. sa138 does not permit access to any individual under 21 years old. This age threshold applies regardless of the age of majority in any particular jurisdiction.
• You must have full legal capacity to enter into a binding agreement under the laws applicable to you.
• You must not be accessing the Platform from a jurisdiction in which online gambling is prohibited by law, and you bear sole responsibility for ensuring that your use of the Platform is lawful in your location.
• You must not be a current or former employee, officer, director, contractor, or agent of sa138, nor an immediate family member of any such person.
• You must not have a pre-existing Account on the Platform. Each individual is permitted to hold only one Account at any time. Opening duplicate Accounts constitutes a material breach of these Terms.
• You must not be listed on any government or international sanctions list, or be connected to any organisation subject to financial sanctions.

To access the full features of the sa138 Platform, you are required to register a Member Account. By completing the registration process, you represent and warrant that all information you provide is accurate, complete, and current.

Registration requirements: You must provide a valid username, a secure password, a valid email address, and your full legal name as it appears on your government-issued identity document. You may also be asked to provide your date of birth, contact number, and preferred payment method details.

One Account per person: Each individual may hold only one registered Account. sa138 reserves the right to close all duplicate Accounts and to reallocate any funds held therein in accordance with its anti-fraud procedures.

KYC Verification: sa138 operates a Know Your Customer (KYC) programme consistent with international anti-money laundering (AML) standards. Before processing any withdrawal, and at the Company's discretion at any time, Members may be required to submit:

• A government-issued photo identity document (Indonesian National ID Card / KTP, passport, or equivalent);
• Proof of address dated within the last three months (utility bill, bank statement, or equivalent);
• Proof of payment method ownership (e.g., a screenshot of your BCA, BRI, BNI, or Mandiri account showing your name and account number, or confirmation of your OVO, DANA, GoPay, ShopeePay, or LinkAja account).

Failure to complete KYC verification within the timeframe requested by sa138 may result in suspension of withdrawal privileges until verification is successfully completed.

Account security: You are solely responsible for maintaining the confidentiality of your Account credentials. You must not share your username or password with any other person. sa138 will not be liable for any losses arising from unauthorised use of your Account where such use results from your failure to maintain credential security. You must notify sa138 support immediately if you suspect any unauthorised access to your Account.

All financial transactions on the sa138 Platform are processed exclusively in Indonesian Rupiah (IDR). sa138 does not accept or process transactions in any foreign currency. No foreign exchange conversion fees are charged by sa138.

Supported deposit methods:

Withdrawal conditions: Withdrawal requests are processed by sa138 within 15 minutes of submission in the vast majority of cases, subject to the following conditions:

• The Member's KYC verification must be complete and current.
• The withdrawal destination account must be registered in the same legal name as the sa138 Member Account.
• Any applicable Bonus wagering requirements attached to deposited funds must be met before a withdrawal can be processed.
• The minimum withdrawal amount is Rp 50.000 per transaction.
• sa138 reserves the right to conduct additional security checks on withdrawal requests above Rp 50.000.000, which may extend processing time.

Deposit limits: There is no maximum single deposit limit imposed by sa138, though individual bank and e-wallet daily transfer limits set by your financial institution will apply. Members may voluntarily set their own deposit limits through the Responsible Gaming settings in their Account dashboard.

sa138 offers a range of bonuses and promotional incentives to its Members. All bonuses are subject to the specific terms published alongside each individual promotion, which are incorporated into and form part of these Terms & Conditions. In the event of any conflict between a specific promotion's terms and these general Terms, the specific promotion terms shall prevail in respect of that promotion only.

General bonus conditions applicable to all promotions:

• Bonuses are available to verified Members only. Accounts that have not completed KYC are not eligible to claim or wager with Bonus credit.
• Unless stated otherwise in a specific promotion's terms, all Bonuses carry a wagering requirement of 10x (ten times) the combined sum of the deposit and the Bonus amount before any winnings derived from Bonus credit may be withdrawn.
• The maximum bet per round or spin while a wagering requirement is active is Rp 100.000. Wagers exceeding this limit while a Bonus is active may result in the Bonus and any associated winnings being forfeited.
• Bonuses are non-transferable and may not be exchanged for cash until all applicable wagering requirements have been met.
• Only one Bonus may be active on a Member Account at any time, unless the specific promotion's terms expressly permit otherwise.
• sa138 reserves the right to withdraw any Bonus offer or adjust Bonus terms at any time without prior notice, provided that changes do not retrospectively affect active Bonuses already credited to Member Accounts.
• Any evidence of Bonus abuse — including but not limited to matched betting, arbitrage strategies, or the use of multiple Accounts to claim a single promotion — will result in immediate forfeiture of all Bonus funds and may lead to Account suspension.

Welcome Bonus: New Members who register and make their first qualifying deposit may be eligible for the sa138 welcome bonus of up to Rp 5.000.000. Full eligibility criteria, minimum deposit thresholds, qualifying game categories, and wagering requirements are published on the promotions page at the time of each new Member's first login. Welcome Bonuses may only be claimed once per Member, household, device, IP address, and payment method.

The sa138 Platform hosts a variety of gaming products, each governed by its own specific rules in addition to these general Terms. These products include, but are not limited to: live casino (baccarat, roulette, blackjack, Sic Bo, Dragon Tiger), online slots and jackpot games, sportsbook and mix parlay (multi-leg accumulator bets), togel (Indonesia's traditional numbers lottery), and sabung ayam (traditional Indonesian cockfighting) live streaming markets.

• Game results: All casino game outcomes are determined by certified random number generators (RNGs) or by live dealer draws in the case of live casino products. sa138 does not manipulate game outcomes.
• Sportsbook settlement: Sportsbook markets are settled based on official results as declared by the relevant governing body (e.g., PSSI for Indonesian football, FIFA for international fixtures). In the event of a dispute, sa138's determination of the applicable result shall be final.
• Incomplete games: In the event that a game session is interrupted due to a technical failure before a result is determined, sa138 will make reasonable efforts to restore the session. Where restoration is not possible, the Wager will be voided and the staked amount credited back to the Member's Wallet.
• Malfunctions: In the event of a software malfunction, misprint, or error in a game, all affected Wagers shall be void. sa138 will not honour any payouts arising from a clearly erroneous price, line, or game state.
• Minimum and maximum Wager limits vary by game and market type and are displayed within each game interface prior to placing a Wager.
• Responsible Wager recall: Once a Wager has been confirmed and accepted by the Platform, it cannot be cancelled, reversed, or amended by the Member.

sa138 is committed to promoting responsible gambling practices and providing Members with the tools to manage their play. The following responsible gaming features are available to all Members at no charge and may be activated at any time through the Account settings dashboard or by contacting sa138 support:

• Deposit limits: Set daily, weekly, or monthly deposit ceilings. Once reduced, a new lower limit takes effect immediately. Requests to increase a limit are subject to a mandatory 72-hour cooling-off period.
• Session time limits: Set a maximum duration for each gaming session, after which the Account will be automatically logged out.
• Reality check notifications: Configure periodic on-screen reminders showing net session activity.
• Cooling-off period: Suspend Account access for a defined period of 24 hours, 7 days, or 30 days.
• Self-exclusion: Permanently or temporarily exclude yourself from the Platform for periods of 30 days, 90 days, 6 months, 1 year, or permanently. Permanent self-exclusion is irreversible.

If you believe your gambling may be causing harm to yourself or others, we encourage you to contact our support team immediately via live chat or WhatsApp at +62 811 0000 138. For more detailed guidance, please visit our Responsible Gaming page.

All content on the sa138 Platform, including but not limited to the sa138 brand name, logo, trademarks, website design, graphics, text, software, game interfaces, and data compilations, is the exclusive property of sa138 or its licensed content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to:

• Copy, reproduce, modify, adapt, translate, or create derivative works of any Platform content;
• Reverse-engineer, decompile, or disassemble any software component of the Platform;
• Use any automated tools (bots, scrapers, crawlers) to access or interact with the Platform;
• Commercially exploit any portion of the Platform or its content without prior written consent from sa138.

Any unauthorised use of sa138's intellectual property may result in immediate Account termination and may expose the infringing party to civil and criminal liability.

sa138 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and is available at /privacy-policy. By registering an Account, you consent to the collection and use of your personal data as described in the Privacy Policy.

sa138 implements industry-standard 256-bit SSL encryption across all pages and transactions on the Platform. Member financial data is never stored in plain text. Payment credentials are processed through regulated payment channels and are not retained on sa138's servers beyond the minimum period required by applicable law.

sa138 may share Member data with third-party service providers (including KYC verification partners, payment processors, and licensed game studios) where necessary to fulfil the services described in these Terms, subject to confidentiality obligations equivalent to those imposed on sa138 itself.

To the maximum extent permitted by applicable law, sa138 and its officers, directors, employees, affiliates, and licensors shall not be liable to any Member for:

• Any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profits, loss of data, or loss of goodwill;
• Any loss arising from interruption, suspension, or termination of access to the Platform, whether due to scheduled maintenance, technical failure, or events outside sa138's reasonable control;
• Any loss arising from a Member's reliance on information published on the Platform, including odds, statistics, or promotional material;
• Any loss resulting from a Member's failure to comply with these Terms, including but not limited to eligibility requirements and KYC obligations;
• Any loss of Wallet balance resulting from the Member's failure to maintain the security of their Account credentials.

In all cases where sa138's liability cannot be excluded by law, sa138's total aggregate liability to a Member shall not exceed the total net deposits made by that Member during the 30-day period immediately preceding the event giving rise to the claim.

sa138 reserves the right to suspend, restrict, or permanently close any Member Account at any time and without prior notice in the following circumstances:

• Breach of any provision of these Terms & Conditions;
• Provision of false, misleading, or incomplete registration information;
• Failure to complete KYC verification within a reasonable timeframe;
• Suspected fraudulent activity, money laundering, collusion, or use of artificial intelligence tools or bots to gain an unfair advantage;
• Duplicate Account creation;
• Abusive, threatening, or harassing behaviour directed at sa138 staff or other Members;
• Breach of any applicable law or regulation.

Upon termination of an Account, any Bonus credit, promotional balance, or winnings derived from Bonus abuse will be forfeited. Any verified real-money Wallet balance remaining after deduction of applicable fees and forfeited amounts will be returned to the Member's registered payment method within 14 business days, subject to completion of KYC.

Members who wish to voluntarily close their Account may do so by contacting sa138 support via live chat or email at [email protected].

These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of the jurisdiction in which sa138 holds its international gaming licence.

Dispute resolution: In the event of a dispute between a Member and sa138, the Member should first contact sa138's customer support team to seek an informal resolution. sa138 commits to acknowledging all formal complaints within 48 hours and providing a substantive response within 7 business days.

If an informal resolution cannot be reached, disputes may be referred to the independent dispute resolution body designated by sa138's licensing authority. The decision of such a body shall be binding on both parties.

Jurisdiction of Indonesian Members: Members accessing the Platform from Indonesia acknowledge that online gambling is subject to legal restrictions in Indonesia and that they do so at their own legal risk. sa138 does not make any representation that the Platform is lawful in Indonesia or any other specific jurisdiction. It is the Member's sole responsibility to ensure compliance with the laws of their country of residence.

sa138 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, sa138 will update the "Last updated" date displayed at the top of this page and, where reasonably practicable, notify active Members via email or an in-Platform notification.

Your continued use of the sa138 Platform following the publication of amended Terms constitutes your acceptance of those changes. If you do not agree to the amended Terms, you must cease using the Platform and may request Account closure in accordance with Clause 11.

sa138 recommends that Members review these Terms periodically to remain informed of any changes that may affect their rights and obligations.

If you have any questions, concerns, or formal complaints regarding these Terms & Conditions or any aspect of the sa138 Platform, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 directly on the sa138 Platform — look for the chat icon in the bottom-right corner of your screen when logged in.
• Email: [email protected] — for formal complaints and KYC queries. We aim to respond within 48 hours.
• WhatsApp: +62 811 0000 138 — for real-time assistance in Indonesian or English, available around the clock.

Indonesian-speaking support agents are on duty across all shifts. All formal complaints submitted via email will receive a written acknowledgement and a substantive response within the timeframes described in Clause 12.